Taskinger БГ

Terms of Service

Last updated: September 2, 2026 | Version: 2.1 (Fully Harmonized Edition)

Important Notice: These Terms of Service constitute a legally binding agreement between you and the operator of the Taskinger platform. Please read them carefully before creating an account or using our services. By registering or continuing to use the platform, you expressly declare that you understand and agree to these terms in their entirety.

1. Service Provider Identification (Art. 4 E-Commerce Act)

The task, team, and note organization platform Taskinger (accessible via the website taskinger.app and the associated Progressive Web App - PWA) is operated and provided by:

Competent Supervisory & Regulatory Authorities:

  1. Bulgarian Commission for Consumer Protection (KZP): Address: 4A Slaveykov Sq., Fl. 3-6, 1000 Sofia, Bulgaria; Hotline: 0700 111 22; Website: kzp.bg.
  2. Bulgarian Commission for Personal Data Protection (CPDP / KZLD): Address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria; Tel: +359 2 91 53 518; Website: cpdp.bg.
  3. Communications Regulation Commission (CRC): Address: 6 Gurko St., 1000 Sofia, Bulgaria; Website: crc.bg.

2. Definitions & Key Concepts

3. Contract Formation & Electronic Consent

3.1. The contract between you and the Service Provider is concluded upon successful registration of an account and affirmative clickwrap acceptance of these Terms, the Privacy Policy, and the End User License Agreement (EULA).

3.2. Pursuant to the Bulgarian Electronic Commerce Act and EU Directive 2000/31/EC, electronic consents are logged with tamper-evident timestamps, legal version identifiers (`legalVersion`), and user IDs. Material amendments trigger re-consent prompts via the `LegalGate` dialog.

3.3. The agreement is concluded in Bulgarian or English depending on your selected locale and archived securely in electronic form.

4. Registration, Account Security & Access Controls

4.1. Age Requirement: You must be at least 14 years old (or 16 where required under GDPR for direct information society service consent). Minors under 18 warrant parental consent.

4.2. Account Integrity: You agree to provide accurate information and safeguard your authentication credentials. Impersonation or unauthorized access is strictly prohibited.

4.3. App Lock (PIN / Biometrics): Taskinger provides an optional on-device gate utilizing PBKDF2-SHA256 hashed PINs or WebAuthn platform biometrics. You acknowledge that App Lock serves as an on-device UI guard against casual physical snooping rather than a full local database encryption layer.

5. Subscription Plans, Billing & Payment Processing

5.1. Plans & Limits: Taskinger offers a Free Plan and paid subscription tiers (Base, Pro, Team). Current pricing and storage allocations are published in the app settings and marketing pages.

5.2. Payment Infrastructure: Subscriptions and entitlements are managed via RevenueCat, Inc. and processed securely by Stripe Payments Europe, Ltd. We never store raw credit card numbers or CVV codes on our servers.

5.3. Auto-Renewal: Subscriptions are billed in advance on a recurring monthly or annual basis and renew automatically unless canceled prior to the renewal date via the Customer Portal.

5.4. Proration: Upgrades apply immediately with prorated credits for unused time. Downgrades take effect at the conclusion of the active billing period.

5.5. Grace Period: Failed recurring payments enter a 3-day grace period. If uncollected after 3 days, accounts revert to the Free tier without deletion of stored data.

6. Right of Withdrawal & Refund Policy

6.1. Statutory 14-Day Cooling-off Right: Consumers residing in the EU hold a statutory right to withdraw from distance contracts within 14 calendar days without giving any reason.

6.2. Waiver Upon Immediate Digital Performance: Pursuant to Art. 57, item 13 of the Consumer Protection Act and EU Directive 2011/83/EU, by initiating immediate digital access upon checkout, you expressly consent to instant execution and acknowledge the forfeiture of the 14-day withdrawal right once digital delivery begins.

6.3. Voluntary Refund Policy: If you experience persistent technical defects attributable to our infrastructure exceeding 48 consecutive hours, you may request a refund via valentin.k.kirilov@gmail.com. Approved refunds immediately terminate paid entitlements.

7. User Content & Intellectual Property

7.1. Customer Ownership: You retain 100% ownership and copyright over all text, attachments, notes, and tasks created in Taskinger.

7.2. Technical License: You grant the Service Provider a non-exclusive, royalty-free, worldwide license strictly necessary to host, store, index, back up, and synchronize your data to authorized workbook members.

7.3. Warranty of Title: You warrant that you have all necessary rights and lawful authorizations to upload and share your content.

8. B2B Workspaces & GDPR Art. 28 Data Processing

8.1. When an enterprise or business client utilizes Taskinger for workforce, clinic, or customer management:

8.2. Pseudonymization Rule: Task titles may render in mobile lock-screen push notifications. Business clients agree to pseudonymize task titles (e.g., using patient/job reference numbers instead of full personal names or clinical diagnoses).

9. Acceptable Use Policy & Digital Services Act (DSA) Compliance

9.1. You agree not to: (a) upload unlawful, harmful, or copyright-infringing material; (b) attempt to bypass Firestore security rules or access boundaries; (c) execute vulnerability scans or automated denial-of-service attempts; (d) resell or rebrand the software without written authorization.

9.2. Notice & Action (DSA Regulation (EU) 2022/2065): Notices of illegal content may be submitted to valentin.k.kirilov@gmail.com. We review reports promptly and take necessary corrective measures.

10. Availability, Maintenance & Software Updates

10.1. We target 99.5% annual service availability, excluding scheduled maintenance windows.

10.2. Progressive Web App modules update automatically via service workers. We provide continuous security maintenance in compliance with digital supply directives (Directive (EU) 2019/770).

11. Limitation of Liability

11.1. To the fullest extent permitted by Bulgarian law, the Provider is not liable for indirect, punitive, or consequential damages, loss of profits, data loss, or force majeure disruptions.

11.2. In all circumstances, total cumulative liability is capped at the greater of: (a) total fees paid by you in the 6 months preceding the event, or (b) EUR 50.

12. Termination & Account Deletion

12.1. You may terminate your account at any time via application settings or by email request.

12.2. Upon deletion, personal identifiers are erased. Historical task contributions in shared workbooks persist under the pseudonym "Deleted User" to maintain audit log continuity.

13. Amendments to the Terms of Service

13.1. The Service Provider reserves the right to periodically modify and update these Terms to reflect legislative changes, new platform features, or security enhancements.

13.2. For material changes, the Service Provider will notify users via in-app notifications or email at least 30 (thirty) days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the amended Terms.

14. Governing Law & Dispute Resolution

14.1. These Terms are governed by the laws of the Republic of Bulgaria and applicable European Union regulations.

14.2. Unresolved disputes shall be subject to the exclusive jurisdiction of the competent courts in Sofia, Bulgaria. Consumers may utilize the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Contact Information

Email: valentin.k.kirilov@gmail.com
Postal: Vivan Health Projects Ltd., Sveta Troitsa Bl. 376, Entr. G, Apt. 76, 1309 Sofia, Bulgaria.